PRODUCTION LEAD TIMESStock 2 weeks min//Custom 6 weeks min//Canopies 6 weeks min

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Your Rig’s Journey

From your first choices to your doorstep. Follow every confirmed step.

PRIVATE ORDER ACCESS

Your order. Every step.

Enter your email address and access code to follow your order here, from confirmation through delivery.

Your access code is emailed automatically when your purchase is confirmed.

Ordered through a Power Seller? Use your own email recorded on the order. Your seller can help if it needs updating.

Every detail. Every checkpoint.

Your journey updates as our team confirms each milestone.

01

Order processing

We review your configuration, confirm the invoice and release your approved order to the production queue.

02

Made for you

Follow cutting, embroidery, assembly, harness work and two final inspections.

03

Ready for the sky

Rigging, if purchased. Careful packing. Courier tracking through confirmed delivery.

Order processing

  1. Order Received

    Your order is with Firebird.

  2. Order Validation

    We’re checking your configuration and order details. Please allow 24–48 hours.

  3. Invoice Sent

    Your invoice has been sent. Please review the payment instructions.

  4. Awaiting Payment

    We’re awaiting payment or approved credit before production.

  5. Approved for Production

    Your order is approved and in the production queue.

Production

  1. Cutting & Embroidery

    Your panels are being cut and embroidered.

  2. First Binding & Assembly

    Your container is taking shape.

  3. Second Binding & Harness

    Your harness is being assembled and bound.

  4. Closing & First Final Inspection

    Your rig is being closed and checked.

  5. Second Final Inspection & Components

    We’re completing the final checks and confirming your components.

Rigging & shipping

  1. Rigging · if purchased

    Assembly, inspection and reserve pack are in progress.

  2. Preparing Shipment

    We’re preparing your order for dispatch.

  3. Order Shipped

    Your order is on its way.

  4. Delivered

    UPS has confirmed delivery of your order.

Need a hand with your order?

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